Privacy Policy

Last Updated: May 2026

ContractorFlow CRM (“ContractorFlow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you use our website, services, software, forms, automations, messaging systems, and related services.

1. INFORMATION WE COLLECT

We may collect the following information:

- Name

- Business name

- Phone number

- Email address

- Billing information

- IP address

- Browser/device information

- Customer contact data entered into the platform

- SMS messaging and communication data

- Usage and analytics data

2. HOW WE USE YOUR INFORMATION

We may use collected information to:

- Provide CRM and automation services

- Process payments and subscriptions

- Send transactional notifications

- Provide customer support

- Improve platform performance

- Communicate updates and promotions

- Comply with legal and regulatory requirements

3. SMS / A2P 10DLC COMPLIANCE

By submitting your information through our website, forms, or platform, you consent to receive SMS messages, calls, and automated communications related to ContractorFlow CRM services.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You may reply HELP for assistance.

ContractorFlow complies with A2P 10DLC messaging requirements and industry messaging regulations. Users of the ContractorFlow platform are responsible for ensuring their own compliance with TCPA, CTIA, carrier requirements, and all applicable messaging laws.

ContractorFlow does not permit spam, unsolicited messaging, or illegal marketing activities.

4. DATA SHARING

We do not sell your personal information.

We may share information with trusted third-party providers necessary to operate the platform, including:

- Payment processors

- Hosting providers

- Messaging providers

- CRM infrastructure providers

- Email delivery services

- Analytics services

5. DATA SECURITY

We implement reasonable security measures designed to protect your information. However, no system can guarantee absolute security.

6. THIRD-PARTY SERVICES

ContractorFlow may integrate with third-party services including Stripe, Twilio, LeadConnector, Google, Meta, and other providers. Use of third-party services may also be subject to their own policies and terms.

7. COOKIES & TRACKING

Our website may use cookies, tracking pixels, analytics tools, and similar technologies to improve user experience and marketing performance.

8. USER RESPONSIBILITIES

Users are responsible for:

- maintaining accurate account information

- obtaining proper customer consent for messaging

- complying with applicable laws and regulations

- securing their login credentials

9. YOUR RIGHTS

You may request access, correction, or deletion of your information by contacting us.

10. Additional Charges & Third-Party Fees

Certain ContractorFlow CRM features may require additional usage-based charges or third-party service fees.

Phone calls, SMS messaging, email sending, AI usage, premium automations, workflow executions, voice AI services, and certain integrations may incur additional costs beyond your monthly subscription plan.

Third-party providers may include, but are not limited to:
- Twilio
- LeadConnector
- Stripe
- OpenAI
- Google
- Meta
- Email delivery providers

Users are responsible for all applicable usage fees, taxes, carrier fees, messaging charges, AI consumption charges, and third-party service costs associated with their account.

ContractorFlow CRM reserves the right to modify pricing, usage rates, or billing structures at any time.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time without prior notice. Continued use of the platform constitutes acceptance of updated terms.

12. CONTACT

For questions regarding this Privacy Policy, contact:

ContractorFlow CRM

support@mycontractorcrm.com